ONSITE Technical Services

• Maximum 4-hour on-site response to service calls (optional 2-hour).
• All parts and labor included in rate, except consumable items.
• 7 x 24 service window, including holidays.
• Monthly network security audit with report.
• Semi-annual preventative maintenance visits.
• Remote network support availability.
• Local “HOT” spares inventory – contract specified.
• Statistical call and inventory reporting.
• OnsiteEnhancedWarranty service integration.
• Service hotline @ 800-814-5668

• Maximum 4-hour on-site response to service calls.
• All parts and labor included in rate, except consumable items.
• Service window 8:00AM – 5:00PM, Monday thru Friday, excluding holidays.
• Semi-annual preventative maintenance visits.
• Remote network support availability.
• Local spares inventory.
• Statistical call and inventory reporting.
• OnsiteEnhancedWarranty service integration.
• Service hotline @ 800-814-5668
• 7 x 24 hour service availability.

• Labor and travel billed at the following hourly rates, two-hour minimum:
   - Monday through Friday, 8:00AM – 5:00PM:    $ 85.00
   - Monday through Friday, 5:00PM – 8:00AM:    $127.50
   - All day Saturday:                                      $127.50
   - All day Sundays and Holidays:                     $170.00
• Parts billed at cost plus 15%
• Maximum 4-hour response to service calls – requires retainer
• Statistical call and inventory reporting
• Service hotline @ 800-814-5668
• 7 x 24 hour service availability

• Pre-paid Labor Hours:
   - 10 hour Pak at $80.00 per hour
   - 40 hour Pak at $75.00 per hour
   - 80 hour Pak at $70.00 per hour
• Minimum Two-hours Labor and Travel per Call
• Parts billed at cost plus 15%
• Maximum 4-hour on-site response to service calls
• Service window 8:00AM – 5:00PM, Monday thru Friday, excluding holidays
• Labor outside of service window billed at normal Bronze after-hours service rates

Onsite will design custom service solutions to meet your company's individual support needs. As your primary service provider, Onsite simplifies the network support process down to a single phone number @ 800-814-5668.