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Warranties vary considerably from
manufacturer to manufacturer, and
across product platforms. They are
time consuming to exercise and usually
leave you without a replacement
for several days, if not weeks.
In many cases, on-site warranty
services are subcontracted by the
manufacturer to one or more entity
unfamiliar with your IT environment.
These services seldom satisfy the
urgent needs of the customer.
While
these warranties can bring down
your maintenance support costs,
they are hard to track, and even
harder to execute. Standard warranties
can lapse without notice leaving
you without service coverage.
When
you purchase your hardware from
Onsite, we give you the option of
placing the equipment under our
Enhanced Warranty program.
If a service call is then logged
with Onsite on the item, we respond
on-site and facilitate the warranty
services. The service coverage and
response times follow those outlined
in your current service agreement
with Onsite.
Pricing
for Enhanced Warranty services
are included as a line item option
on all hardware quotations from
Onsite.
• Streamlines purchasing and
service procedures.
• Provides 4-hour on-site response
to warranty service calls.
• Focuses warranty and post-warranty
service calls to a single service
provider.
• Tracks the warranties on
all products purchased through Onsite.
• Frees your resources to concentrate
on core business functions.
• Notifies you in advance of
the manufacturer’s warranty
expiration,
giving you the option to
continue post-warranty coverage
with Onsite.
• Guarantees rapid product
repair and/or replacement.
• Manufacturer warranty returns
are exercised outside of your business
environment.
• Warranty coverage records
made available at your company's
CUSTOMERnet site.
This program is provided as a service
option to ONSITE
Silver and ONSITE
Gold service customers
only.
Hardware
purchased from other sources may
qualify for Onsite Enhanced Warranty
services. These requests are reviewed
on a case-by-case basis, and may
include additional service fees.
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